COVID-19 Restart Plan

This plan will:

  • Describe pre-screening processes to protect patients and therapists who will come into close contact during treatment delivery,
  • Outline the physical space of the practice setting, including distancing measures,
  • Detail hand hygiene and cleaning protocols,
  • Ensure that communications to patients and colleagues are clear, shared by all, and consistent,
  • Adapt as needs emerge and new information is available, and
  • Minimize risk to all.

1. Self-assessment for COVID-19 for patients and RMT

Mad Bodies is implementing a two-phase screening process:

Step One: Pre-screening prior to arrival

  • One day prior to treatment the patient will be directed to complete the BC COVID-19 Symptom Self-Assessment & asked to confirm that they have not travelled outside BC in the previous 14 days
  • Patients will be told to stay home if experiencing any symptoms of COVID-19, including fever, chills, cough, shortness of breath, sore throat, loss of sense of smell and request further direction from 8-1-1.
  • Cancellation fees are waived for late cancellations related to COVID-19 symptoms until further notice

Step Two: Screening upon Arrival

  • Patients will be screened for COVID-19 symptoms again by the RMT
  • Treatment will be cancelled if the patient does not meet the pre-screening criteria (cancellation fee waived)
  • The RMT will also complete the self-assessment each working day

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2. Physical Distancing

Physical distancing measures will be respected outside the treatment room. Due to the nature of massage therapy, it is impossible to implement this during treatment thereby increasing the risk of transmission of COVID-19.

  • At all times outside the treatment room, individuals must maintain 6 feet of distance between each other
  • There is a maximum of two people allowed in the elevator at the same time to respect physical distancing (signs are clearly posted at elevators)
  • All fabric furnishings have been removed
  • Patients will come directly to the treatment room while ensure social distancing from others in the building and use a barrier to open doors
  • Hand sanitizer is available in the building lobby, the reception of suite 610 and in the treatment room
  • Entry will be through the main door, exit through the back door
  • Patient must arrive unaccompanied unless patient is a minor who requires parent/guardian, or infirm and needs assistance

3. Hand Hygiene

  • Patient will be required to wash their hands before and after treatment either at the sink if available or with provided hand sanitizer
  • RMT will wash hands often, using soap and water for a minimum of 20 seconds each time.
  • Hand-washing protocols are posted visibly in the office
  • Where possible, doors will be opened with a sanitized barrier on behalf of the patient by the RMT. Where not possible, the patient will be provided with a disposable barrier (e.g. paper towel)
  • Payment will occur with a wireless POS machine capable of accepting tap; receipt emailed

4. Face Touching Avoidance – e.g., avoid touching eyes, mouth, nose

  • “No face touching” to prevent spreading COVID-19 by both patients and RMT
  • Patients should use a tissue provided in the treatment room to address itches
  • Masks may prevent face touching; they will be available for both patients and the RMT

5. Enhanced Cleaning

Mad Bodies will continue cleaning to industry standard by:

  • Cleaning visibly soiled surfaces followed by disinfection.
  • Cleaning and disinfecting all high-touch surfaces in between patients, regardless of appearance.
  • Linens are single use only and laundered in hot soapy water.
  • Frequently cleaning and disinfecting common areas and high touch surfaces, at least twice a day, e.g. light switches, window coverings, cell phones, tablets, chairs, stools, table surfaces.
  • Frequently clean and disinfect:
    • handles: doors, cabinets, faucets, fridge, microwave, etc.
    • electronic device keyboards and mice, phones,
    • arm rests of chairs,
    • desk and table surfaces,
  • Scheduling additional time between patients to thoroughly clean treatment room.
  • Sanitize the treatment table and table adjustment levers after each treatment.
  • Clean the face cradle (one more time) in front of the patient.
  • Clean equipment and supplies (table levers, lotion bottles, etc.) immediately after each patient.
  • Cease use of thermophores.

6. Personal Protective Equipment (PPE)

Mad Bodies will provide and wear personal protective equipment based on patient requests.

  • The RMT will wear a cloth or disposable (surgical) mask during treatments
  • Disposable (surgical) masks available for patient’s use if requested
  • The patient will be made aware the RMT has gloves and a face shield available and will wear that PPE if requested by the patient
  • Donning and doffing mask: wash hands with soap and water prior to putting on a mask, prior to taking off a mask, and after disposing of a mask in the laundry or garbage (cloth or paper/disposable).